Do I need to create an account to book?
Yes, you’ll need to set up an account to grab your Afro Nation tickets online.
Will I have to pay a booking fee?
Yes, there’s a 14% booking fee added at checkout.
Do you offer Booking Protection?
We’ve got you covered with booking protection via XCover.com. Select it at the checkout as we can’t add it later!
Can I book for a friend or relative?
Yes, nominate the lead booker and make sure to enter all ticket holder details when you book.
Who is the lead booker?
The lead booker is the one who made the booking or the person you’ve chosen to look after the booking. We can only discuss details with them, so use the email linked to the booking for any questions or changes.
Can I pay in instalments?
Yes! Choose the payment plan at checkout to spread the cost. Your first payment will be charged right away, with monthly payments to follow. Payment plans are available until May 31st, 2025.
Is there a payment plan fee?
Yes, the fee depends on your ticket type and will be shown in your statement before you finish your purchase.
Can I change my payment plan?
No changes once confirmed. Make sure you’re happy with your plan before finalising!
Can my group pay for their ticket separately?
We don’t do split payments. The lead booker’s card handles all charges.
How do I update my payment details?
Log in [here] to update your card details. Keep them up to date to avoid payment issues.
What if I miss a payment?
We’ll retry the payment if your card fails. If it fails three times, your booking might be canceled. Settle your balance in good time before the festival!
When is my last payment due?
Your final payment is due as per your payment plan or if you paid in full at the time of booking.
What if my credit card payment fails at checkout?
Check with your bank about the issue. Sometimes, 3D Secure glitches cause declines. Make sure your bank has your latest contact details.
How do I view my booking or log into 'My Account'?
Log in [here] to view your booking, make payments, and download your tickets.
What if I forgot my password?
Use the ‘Forgot Password’ link on the login page to reset it.
What if my confirmation email is incorrect or missing?
Contact us within 48 hours if there’s an issue with your confirmation or if you didn’t get it. We’ll sort it out.
Can I get a refund or cancel my booking?
If you have booking protection with XCover, you may be eligible for a refund by successfully submitting a claim. Without booking protection, tickets are non-refundable. You can cancel payment plans at any time, but any payments already made will not be refunded.
Can I change the name on my ticket(s)?
Yes, for a €25 Euro fee per ticket. You can change the name only once per ticket, so make sure it’s right.
What’s the deadline to change the name on my ticket(s)?
Contact us at least two weeks before the event. We cannot make changes to your tickets once they are sent out.